This Privacy Policy describes how Ready Deliveries Technologies Pvt. Ltd. (“Ready Deliveries,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you access our website, mobile application, or related services (collectively, the “Platform”).
By using Ready Deliveries, you agree to the practices described below. If you disagree, please discontinue use of the Platform.
1. Purpose of This Policy
Your privacy matters to us.
Ready Deliveries is committed to maintaining the confidentiality, integrity, and security of any personal information we collect.
This document explains:
- What information we collect
- How we use and share it
- The rights you have regarding your data
- How we secure and store your information
2. Information We Collect
We collect data to provide seamless ordering, improve delivery efficiency, and enhance user experience.
(a) Information You Provide Directly
When you sign up, order food, or contact support, we may collect:
- Full Name
- Email Address
- Mobile Number
- Delivery Address and location details
- Payment method and billing information
- Feedback, ratings, and reviews
(b) Information Collected Automatically
When you use the Platform, we automatically gather:
- Device type, IP address, and browser details
- App usage statistics, click patterns, and session duration
- GPS location (for delivery tracking and restaurant suggestions)
- Cookies and similar technologies for personalization
(c) Information from Third Parties
We may obtain additional details from:
- Restaurant partners
- Payment gateways
- Delivery partners
- Advertising or analytics providers
We ensure such third-party data is used only for legitimate service purposes and handled securely.
3. How We Use Your Information
We process your data to:
- Facilitate orders between you and partner restaurants
- Process payments securely
- Deliver orders efficiently through riders or third-party logistics partners
- Provide customer support and resolve issues
- Send notifications about order status, offers, and new features
- Improve our Platform, user interface, and delivery algorithms
- Ensure security and detect fraudulent transactions
- Comply with legal obligations under Indian law
We do not sell your personal information to marketers.
4. Cookies and Tracking
Ready Deliveries uses cookies, pixels, and analytics tools (like Google Analytics and Firebase) to:
- Remember login sessions
- Analyze traffic patterns
- Personalize restaurant listings and offers
You can disable cookies in your browser or phone settings; however, some features may not function properly.
5. Sharing of Information
We share your information only as necessary to operate Ready Deliveries:
Shared WithPurposePartner RestaurantsTo confirm and prepare your ordersDelivery PartnersFor accurate pickup and drop-offPayment GatewaysTo process secure transactionsService ProvidersCloud hosting, SMS/email communication, analyticsLaw Enforcement AgenciesWhen required under applicable law
All partners are bound by confidentiality and data-protection agreements.
6. Data Storage and Retention
- Your data is stored securely on cloud servers located within India or in jurisdictions that meet data-protection standards.
- We retain personal data only as long as necessary for service provision, dispute resolution, or legal compliance.
- Upon account deletion, most personal data is deleted within 30 days, except data retained under statutory requirements (e.g., payment records).
7. Security Measures
We employ:
- 128-bit SSL encryption for transactions
- Firewalls and secure cloud storage
- Regular security audits and access controls
While we follow industry-best practices, no method of transmission over the Internet is 100 % secure. You acknowledge this inherent risk.
8. Your Rights
You have the right to:
- Access and update your personal information
- Request correction of inaccurate data
- Withdraw consent for marketing communications
- Request deletion of your account and personal data
- Lodge complaints with data protection authorities (if applicable in India)
To exercise these rights, email support@readydeliveries.com.
9. Children’s Privacy
Ready Deliveries is not intended for children under 18. We do not knowingly collect information from minors. If we learn that we have unintentionally collected such data, we will promptly delete it.
10. Communication and Marketing
By signing up, you consent to receive order updates, promotional messages, and push notifications.
You can opt-out anytime using the unsubscribe option in emails or app settings.
11. Third-Party Links and Services
Our Platform may contain links to external sites such as restaurant websites, payment pages, or social-media channels.
We are not responsible for the privacy practices of those sites. Please review their policies separately.
12. International Data Transfers
If any data is transferred outside India (for hosting or analytics), we ensure it is protected under lawful safeguards and standard contractual clauses.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Revised versions will be posted with an updated “Last Updated” date.
Continued use of Ready Deliveries after such updates signifies your acceptance.
14. Contact Us
For questions, complaints, or feedback regarding this Privacy Policy:
📧 support@readydeliveries.com
📍 Ready Deliveries Technologies Pvt. Ltd. – India
15. Consent
By using Ready Deliveries, you consent to the collection and use of information as described in this Privacy Policy.